SHIPPING INFORMATION FOR ESTEBANOSUNA.COM
Delivery of your items can take anywhere from 10 to 15 business days, depending on your location. When placing an order with Esteban Osuna, you are responsible for original shipping charges, all applicable custom import fees as well as the cost of return shipping to Esteban Osuna. This also applies to any shipments that are refused by you at delivery. Standard shipping is FREE on all domestic orders over $150. For orders under $150 or sale items, flat rate shipping is available ($8 domestic, $30 international). Your item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified. You will receive an e-mail confirmation along with your tracking number once your order has shipped. Please note that we cannot ship to P.O. boxes or APO addresses.
All head office business days are Monday-Friday (10am - 5pm MST), excluding federal holidays within the United States.
Note: For consumer protection, all orders are subject for review. On situations including customized products, this may cause a slight delay in processing your order. We are not liable for parcels that are lost in transit when being shipped and/or returned. Customers are held responsible to contact their parcel carrier for any inquiries regarding shipments. We will, however, do our utmost best to accommodate our customers. Your patience is greatly appreciated.
SHIPPING RATES IN US DOLLARS
Free for purchases $150 and above
RETURNS & CANCELLATIONS
There are no returns as all items are one of a kind, hand sewn sample pieces.
No returns, exchanges, or refunds are applicable on sale merchandise.
Please note that shipping charges are non-refundable.
Please use the most economical shipping method for your exchange. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount.